Impact Report 2024-25
Welcome to our 2024-2025 Impact Report which celebrates the fantastic work carried out by health teams across the UK to use digital ways of working to communicate and engage with their local service users. 2025 marks ten years since our Digital Health Transformation Service at Leicestershire Partnership NHS Trust began scaling our award-winning messaging platform ChatHealth across the NHS.
Over the last 12 months, our Digital Health Transformation Service has proudly continued to support new implementations and current deployments of our suite of digital tools – ChatHealth, HealthWebsites, HealthForms and HealthGuidance – that have been adopted by health teams at other NHS and healthcare organisations, continuing the commitment of sharing and spreading innovative technology made for the NHS by the NHS. The launch of the NHS 10 year health plan sees an emphasis on analogue to digital and it is exciting to see health teams across the NHS expanding their digital portfolio by utilising our digital tools.
The ChatHealth model of delivery is unique and high quality, giving service users direct access to their local, knowledgeable and experienced health teams. This enables services to extend reach and improve access, efficiently and effectively. 2024-25 saw more mental health crisis services successfully launch their text message offer, powered by ChatHealth. School nursing teams have seen the benefits of extending their reach by offering ChatHealth to parents and carers of school-aged children. Health visiting messaging services continue to be popular, parental feedback clearly demonstrates that parents and carers value the opportunity to be able to engage with health visiting services through text messaging and that it is having a positive impact for them.
We’re working with a greater breadth of innovative health teams, such as therapy teams, breastfeeding and autism teams and have seen an increased uptake from sexual health services to improve access to support and advice for service users. It’s also been exciting to see more health teams expanding their digital portfolio by utilising our HealthWebsites to offer local area sections on Health for Teens, Health for Kids and Health for Under 5s and HealthForms to deliver digital health assessments.