ChatHealth is used to support young people’s mental health through contact with school nursing services. We are also supporting specialist mental health service for young people to set up ChatHealth messaging lines. These services offer support and advice via messaging to meet the needs of their service and service users, such as Mental Health Support Teams (MHSTs) and CAMHS (Child and Adolescent Mental Health Services) teams.
Number of Contacts
326
messaging conversations
Top Reasons for Contact
Busiest Times for Contact
On Monday & Tuesday
between 15:00-16:00
Service User Experience
90%
of young people said their ChatHealth conversation helped them
Feedback from a Service User
“This has really helped me. Thank you for letting me say what I was feeling without feeling judged.”
Feedback from a Staff User
“What a wonderful tool. The young people who use it do benefit and it’s great to be able to support them.”
Evidence
Peer-reviewed article in the Mental Health Practice journal on using messaging service to enhance access to mental health support.
Evidence
Case study of a young people’s mental health service offering ChatHealth