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NHS

Spotlights:
Learning Disability & Neurodiversity (2025-26)

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ChatHealth

ChatHealth is helping NHS neurodiversity services provide accessible support to individuals and families through secure messaging, enabling timely advice, reassurance and signposting while people wait for ADHD and Autism assessments.

Already used by neurodiversity services in Leicester and Manchester, ChatHealth has supported hundreds of conversations between service users and clinicians. Feedback shows strong impact, with 94% of respondents saying their conversation helped them.

Recently evaluated by Health Innovation East Midlands, ChatHealth is featured on their online portal as a digital innovation to support ADHD and wider neurodiversity pathways.

See the scale of impact below:

Contacts Delivered

591

messaging conversations between service users and health practitioners.

(2025-26)

Reasons for Contact

  • Emotional Health and Wellbeing
  • Parenting advice
  • Understanding behaviour

Peak Demand

Mid-afternoon,
between 14:00-16:00

Service User Experience

94%

of service users who gave feedback said their ChatHealth conversation helped them

Service User Feedback

“Autism can be isolating, and text-based support is a lifeline. This service has made a huge difference and works really well for people like me.”

Staff Feedback

“The text service gets a lot of positive feedback from users, and we think this is down to the clinical support that is behind the service, clinicians are either hands on responding to messages or supporting other staff to respond.”

NHS England Case Study

Case study: ChatAutism and Autism Space – technology supporting autistic people in Leicestershire

Evidence

Featured on the Health Innovation Network’s Digital Tools for Neurodiversity platform

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