Spotlights:
Sexual Health (2025-26)

Sexual health services across England are using ChatHealth to make it easier for people to access timely advice and support from their local service.

The sexual health messaging services support a wide range of needs, including STI testing, HIV prevention, contraception, reproductive health and more. Flexible by design, ChatHealth can be adapted to local service requirements and helps to overcome barriers such as embarrassment or anxiety.

Its impact is reflected in service user feedback, with 90% of service users who responded saying that their conversation helped them.

See the scale of impact below:

Contacts Delivered

9,816

messaging conversations between young people and sexual health practitioners

Reasons for Contact

STI Testing
HIV Prevention
Contraception & Reproductive Health

Peak Demand

On Mondays between 9:00 – 14:00

Daily mid-afternoon between 14:00 – 15:00

Service User Experience

90%

of service users who gave feedback said their ChatHealth conversation helped them

Service User Feedback

“The staff member was amazing and helped me feel at ease despite feeling very anxious, and I am leaving this conversation feeling more confident and informed about my options.”

Staff Feedback

“ChatHealth has identified lots of service users who would not have accessed our service due to embarrassment.”

Promotion

Poster presentation by Imperial College Healthcare NHS Trust at the BASHH Annual Conference

Case Study

Case Study: Using ChatHealth messaging for sexual health advice

Here’s a selection of our partners…