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NHS

Spotlights:
School Nursing (2025-26)

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ChatHealth

For over a decade, ChatHealth has helped school nursing teams to extend their reach by providing young people and parents/carers with a convenient, confidential and trusted way to contact their local service.

Today, school nursing services across the NHS use ChatHealth to support a broad range of needs, including emotional wellbeing, mental health, physical health, sexual health, relationships, continence concerns and more.

Its longstanding impact has earned national recognition within the refreshed Healthy Child Programme, highlighting ChatHealth as an evidence-based digital approach to improving access to support for children, young people and families.

See the scale of impact below:

Contacts Delivered

4,887

messaging conversations between parents/carers and school nurses/public health nurses

Reasons for Contact

  • Continence & Toileting
  • Physical Health
  • Emotional Wellbeing & Mental Health

Peak Demand

Late morning to mid-afternoon,
between 10:00-15:00

Service User Experience

95%

of parents and carers of school-aged children who gave feedback said their ChatHealth conversation helped them

Service User Feedback

“I’m very glad that I reached out. The messaging service helped me feel heard and more confident in seeking help and advice for my daughter.”

Staff User Feedback

“It is easier for people to access as not everyone feels comfortable picking up the phone.”

National Guidance

ChatHealth earns national recognition in refreshed Healthy Child Programme

Here’s a selection of our partners…

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HealthWebsites

Health for Kids and Health for Teens have become trusted digital resource within children and young people’s services, helping children, young people and families access reliable health information and local support whenever they need it.

Together, the websites received more than 800 thousand visits in 2025-26, extending the reach of traditional services by combining nationally developed content with local information and support pathways.

See the scale of impact below:

Health for Kids provides a fun way for primary school aged children to learn about their health.

The Grown-Ups area offers health advice, news and support services to guide parents and carers through their child’s primary school years.

Number of visitors

211,206

visits to healthforkids.co.uk in 2025-26

Most Visited Pages

  1. Game: Lunchbox Hero
  2. Game: Shine Time
  3. Game: Poop Shooter

Number of Local Areas

11

Local Area sections delivered by NHS partners 

Service User Experience

82%

of visitors who gave feedback said the website information helped them

Where Visitors Came From

  • Search Engines
  • Virtual Learning Enviroments
  • AI ChatBots

Accessibility

130,312

visitors launched the accessibility and language support toolbar

Staff User Feedback

“Health for Kids is routinely introduced to primary-aged children, and has become an integral part of school health delivery by supporting early access to trusted health information and signposting.”

Evidence

SAPHNA webinar recording: Trusted Digital Health Resources

Here’s a selection of our partners…

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HealthForms

HealthForms HealthForms is helping school nursing services identify and respond to the health and wellbeing needs of children and young people, through digital screening.

With more than 46,000 forms completed across six school year groups in the 2025-26 academic year, it’s enabled school nursing teams across the NHS to understand population health needs and offer direct support where it’s needed most.

Backed by NIHR research, HealthForms continues to demonstrate the value of digital approaches to early identification and prevention in line with service delivery of the Department of Health & Social Care’s Healthy Child Programme.

Other NHS teams are also using HealthForms to deliver digital waiting list reviews for children and young people in services such as CAMHS, speech and language therapy and continence services.

See the scale of impact below:

 

Number of Responses

46,100

digital forms completed in 2026-26 academic year

New forms created

5

new forms created in the 2025-26 academic year

Participating Year Groups

  • Reception
  • Year 6
  • Year 7
  • Year 9
  • Year 11
  • Year 13

Accessibility

54,757

visitors launched the accessibility and language support toolbar

Service User Feedback

“I think you could be more honest online. Sometimes if you speak to someone you might not say everything you want to say.”

Staff User Feedback

“HealthForms enables vulnerable young people to seek support, helping services identify need earlier and direct support where it has the greatest impact.”

School Feedback

Participating in the HealthForms programme … ‘has enabled us to analyse health data from the Hounslow borough which our school students live in. We have then used this data to highlight key lessons to teach during our PSHE curriculum. We have recently been graded outstanding by Ofsted in our personal development department. We discussed using data and outside organisations like this to guide our curriculum to meet our students needs.’

Case study

PDF

Evidence

Video: NIHR Evaluation of the Digital Health Contact service delivered in the Leicester, Leicestershire and Rutland (LLR) area

Evidence

NIHR Research Publications: Exploring the Potential of a School-Based Online Health and Wellbeing Screening Tool 

Here’s a selection of our partners…

 

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