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NHS

Spotlights:
Adult Mental Health

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ChatHealth

ChatHealth’s successful use in public health nursing services has led to the introduction of ChatHealth into mental health services.  As well as growing interest from adult mental health services, we are supporting services providing specific mental health support for perinatal, young people and learning disabilities.

We are enabling mental health services to set safe and secure healthcare messaging to meet the NHS commitment to provide a text service option as an alternative to “NHS 111, option 2” support over the phone.

Number of Messages Received

946

messages received from service users in the previous 3 months

(April-July 2024)

Number of Messages Sent

1,157

messages sent by mental health practitioners in the previous 3 months

(April-July 2024)

Top Reasons for Contact

  • Emotional support
  • Anxiety
  • Neurodiversity
(April-July 2024)

Busiest Time for Contact

On Mondays
at 12:00 – 14:00

(April-July 2024)

Feedback from a staff user

“The ChatHealth team provided guidance, and aided us to provide a fully inclusive service for those with mental health needs…A great delivery model and one we are pleased to
work alongside.” – Read full testimonial from Northamptonshire Healthcare NHS Foundation Trust.

Evidence

Peer-reviewed article on using messaging service to enhance access to mental health support.

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