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NHS

Spotlights:
Adult Mental Health

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ChatHealth

ChatHealth’s successful use in public health nursing services has led to the introduction of ChatHealth into mental health services.  As well as growing interest from adult mental health services, we are supporting services providing specific mental health support for perinatal, young people and learning disabilities.

We are enabling mental health services to set safe and secure healthcare messaging to meet the NHS commitment to provide a text service option as an alternative to “NHS 111, option 2” support over the phone.

Number of Messages Received

2,321

Messaging conversations between received from service users and mental health practitioners

(2024-25)

Top Reasons for Contact

  • Emotional support
  • Anxiety
  • Neurodiversity
(April-July 2024)

Busiest Time for Contact

On Tuesday and Thursday
at 10:00 – 13:00

(2024-25)

Evidence

An NHS England case on the launch of ChatHealth to offer mental health support in Northamptonshire

Read case study

Feedback from a staff user

“The ChatHealth team provided guidance, and aided us to provide a fully inclusive service for those with mental health needs…A great delivery model and one we are pleased to
work alongside.” – Read full testimonial from Northamptonshire Healthcare NHS Foundation Trust.

Evidence

Peer-reviewed article on using messaging service to enhance access to mental health support.

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