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NHS

Spotlights:
Children’s Diabetes Services (2025-26)

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ChatHealth

ChatHealth is enabling Children’s Diabetes Nursing Services to provide timely, specialist support to young people and the parents and carers of children and young people through safe and secure messaging.

This allows patients on their caseload to get timely support and advice when they need it on concerns around diabetes technology, insulin adjustment and sick days, as well as appointment information.

Contacts Delivered

2,171

messaging conversations between parents/carers/young people and specialist diabetes nurses

Reasons for Contact

  • Using Diabetes Technology
  • Insulin Adjustment
  • Sick days

Peak Demand

Mid-day, between 11:00 – 13:00

Service User Feedback

“If for any reason I am worried about anything I can text one of the nurses for advice.”

Staff User Feedback

“ChatHealth is a useful resource that allows parents to access support at a time that suits them.”