Skip to main content
NHS

Spotlights:
Children’s Diabetes Services

coloured shape coloured shape

ChatHealth

ChatHealth is enabling Children’s Diabetes Nursing Service to offer a direct means of contact for young people and the parents and carers of children with diabetes. This allows patients on their caseload to get timely support and advice on concerns around diabetes technology, insulin adjustment and sick days, as well as appointment information.

Number of Contacts

1,916

messaging conversations between diabetic patients and/or their parents/carers  and specialist diabetes nurses.

(2024-25)

Top Reasons for Contact

  • Diabetes technology
  • Insulin adjustment
  • Sick days
(2023-24)

Busiest Times for Contact

On Monday & Tuesday between 13:00 – 15:00

(2024-25)

Feedback from a Service User

“Yes, it has helped. If for any reason I am worried about anything I can text one of the nurses for advice.”

(2023-24)

Feedback from a Staff User

“It is an excellent service. Patients and parents and carers can text us whenever. No member of staff ever needs to worry about missing a message.”

(2023-24)

Evidence

Case study on using ChatHealth for children’s diabetes support

View all Spotlights >