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Spotlights:
School Nursing

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ChatHealth

For over a decade, ChatHealth has helped school nursing teams to extend their reach by providing young people and parents/carers with a convenient, confidential and trusted way to contact their local service.

Today, school nursing services across the NHS use ChatHealth to support a broad range of needs, including emotional wellbeing, mental health, physical health, sexual health, relationships, continence concerns and more.

Its longstanding impact has earned national recognition within the refreshed Healthy Child Programme, highlighting ChatHealth as an evidence-based digital approach to improving access to support for children, young people and families.

See the scale of impact below:

Contacts Delivered

4,887

messaging conversations between parents/carers and school nurses/public health nurses

Reasons for Contact

  • Continence & Toileting
  • Physical Health
  • Emotional Wellbeing & Mental Health

Peak Demand

Late morning to mid-afternoon,
between 10:00-15:00

Service User Experience

95%

of parents and carers of school-aged children who gave feedback said their ChatHealth conversation helped them

Service User Feedback

“I’m very glad that I reached out. The messaging service helped me feel heard and more confident in seeking help and advice for my daughter.”

Staff User Feedback

“It is easier for people to access as not everyone feels comfortable picking up the phone.”

National Guidance

ChatHealth earnt national recognition in refreshed Healthy Child Programme

National Promotion

Back to school campaign: Paid advertising on Instagram and Facebook (Aug – Sept 2025)

  • Advert seen 64k times
  • Reached 38k parents and carers
  • Resulted in 2k clicks to chathealth.nhs.uk

Contacts Delivered

5,917

messaging conversations between young people and school nurses/public health nurses

Reasons for Contact

  • Emotional Wellbeing & Mental Health
  • Sexual Health & Relationships
  • Physical Health

Peak Demand

Mid afternoon,
between 14:00 – 16:00

Service User Experience

84%

of young people who gave feedback said their ChatHealth conversation helped them

Service User Feedback

“Thank you for all your help. It made everything much easier, talking to someone who knew what to do. You’ve been a lifesaver.”

Staff User Feedback

“Children and young people are able to ask questions they may be too embarrassed to ask face to face.”

National Guidance

ChatHealth earnt national recognition in refreshed Healthy Child Programme

National Promotion

Back to school campaign: Paid advertising on Snapchat (Sept 2025)

  • Advert seen 5 million times
  • Reached 590k young people
  • Resulted in 26k clicks to chathealth.nhs.uk

Here’s a selection of our partners…

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HealthWebsites

Health for Kids and Health for Teens have become trusted digital resource within children and young people’s services, helping children, young people and families access reliable health information and local support whenever they need it.

Together, the websites reached more than 932,000 users and generated more than 1.8 million content views during 2025-26, extending the reach of traditional services by combining nationally developed content with local information and support pathways.

See the scale of impact below:

Health for Kids provides a fun way for primary school aged children to learn about their health.

The Grown-Ups area offers health advice, news and support services to guide parents and carers through their child’s primary school years.

Health Content Accessed

Health for Kids content viewed

1 million

times

Users Reached

369,525

users accessed the Health for Kids website during 2025-26

Engagement

2.8

views per user

Most Visited Pages

  1. Hampshire Local Area: Annual Flu
  2. Game: Lunchbox Hero
  3. Game: Shine Time

Local Areas Managed

11

Local Area sections managed by NHS partners 

Service User Experience

82%

of visitors who gave feedback said the website information helped them

Where Visitors Came From

  • Search Engines
  • Virtual Learning Enviroments
  • AI ChatBots

Accessibility

130,312

visitors launched the accessibility and language support toolbar

Staff User Feedback

“Health for Kids is routinely introduced to primary-aged children, and has become an integral part of school health delivery by supporting early access to trusted health information and signposting.”

Evidence

SAPHNA webinar recording: Trusted Digital Health Resources

Health for Teens provides an engaging way for young people aged 11-19 to learn about their health.

Health Content Accessed

Health for Teens content viewed

815,458

times

Users Reached

562,752

users accessed the Health for Teens website during 2025-26

Engagement

1.4

views per user

Most Visited Pages

  1. Video: 5 Ways to a Better Night’s Sleep
  2. Quiz: What Kind of Friend Are You?
  3. Checklist: Personal Hygiene

Local Areas Managed

14

Local Area sections managed by NHS partners 

Service User Experience

77%

of visitors who gave feedback said the website information helped them

Where Visitors Came From

  1. Search Engines
  2. Social Media Adverts
  3. NHS.uk Website

Accessibility

16,443

visitors launched the accessibility and language support toolbar

Staff User Feedback

“Health for Teens is frequently used as a trusted reference point when working with young people, providing accessible, service user-led information and supporting consistent signposting across school health services.”

National Promotion

Find Help campaign: Paid advertising on Snapchat (Feb-Mar 2026)

  • Advert seen 39 million times
  • Reached 3.5 million young people
  • Resulted in 226k clicks to healthforteens.co.uk

Here’s a selection of our partners…

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HealthForms

HealthForms is helping school nursing services identify and respond to the health and wellbeing needs of children and young people, through digital screening.

With more than 46,000 forms completed across six school year groups in the 2025-26 academic year, it’s enabled school nursing teams across the NHS to understand population health needs and offer direct support where it’s needed most.

Backed by NIHR research, HealthForms continues to demonstrate the value of digital approaches to early identification and prevention in line with service delivery of the Department of Health & Social Care’s Healthy Child Programme.

Other NHS teams are also using HealthForms to deliver digital waiting list reviews for children and young people in services such as CAMHS, speech and language therapy and continence services.

See the scale of impact below:

 

Number of Responses

46,100

digital forms completed in 2025-26 academic year

New forms created

5

new forms created in the 2025-26 academic year

Participating Year Groups

  • Reception
  • Year 6
  • Year 7
  • Year 9
  • Year 11
  • Year 13

Accessibility

54,757

visitors launched the accessibility and language support toolbar

Service User Feedback

“I think you could be more honest online. Sometimes if you speak to someone you might not say everything you want to say.”

Staff User Feedback

“HealthForms enables vulnerable young people to seek support, helping services identify need earlier and direct support where it has the greatest impact.”

School Feedback

“The HealthForms programme has enabled us to use local health data to shape our PSHE curriculum around student needs, contributing to our recent outstanding Ofsted rating for personal development.”

Evidence

NIHR Research Publications: Exploring the Potential of a School-Based Online Health and Wellbeing Screening Tool 

Here’s a selection of our partners…

 

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