Spotlights:
Sexual Health

Finding trusted information and advice about sexual health is important to everyone, no matter their age, gender, ethnicity or sexuality. However, people can feel embarrassed, judged or worry about being seen visiting a sexual health clinic or they may not have the time or are unable to travel to get support in person.

We work with many sexual health services across the NHS to support them to offer safe and secure messaging services using the award-winning ChatHealth messaging platform. Allowing service users to seek sexual health advice by simply sending a text is making it easier to get help.

Number of Contacts

11,067

messaging conversations between service users and sexual health practitioners

Top Reasons for Contact

STIs and Genital Symptoms
HIV and AIDs (PrEP / PEPSE)
Contraception

Busiest Time for Contact

On Monday & Tuesday

between 9:00 – 14:00

Service User Experience

97%

of service users said their ChatHealth conversation helped them

Staff User Experience

100%

of sexual health practitioners surveyed said they would recommend the use of ChatHealth to other health professionals.

Feedback from a Service User:

“All my questions were answered without having to see anyone in person or speak on the phone. Amazing service!”

Feedback from a Staff User:

“ChatHealth has been a great way of engaging with people who may otherwise be reluctant to access a service. It has appealed to all ages, not just the young people we usually work with”

Service Case Study

Poster presentation by Imperial College Healthcare NHS Trust at the BASHH Annual Conference

Promotion

A video explaining how ChatHealth works for the Sexual Health Dorset team.

Frequently Asked Questions

Frequently Asked Questions by sexual health teams setting up a messaging service