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NHS

Spotlights:
Sexual Health

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ChatHealth

ChatHealth is a safe and secure messaging service that has now been adopted by 5 local sexual health services in England to offer a easy and convenient way to get sexual health advice and support.

We are working with sexual health services in Wolverhampton, Northamptonshire, Dorset, Lincolnshire, Bradford and Kirklees who are leading the way in delivering sexual health messaging services to their local populations.

Download Product Guide

Sexual health services are using ChatHealth to:

  • make it easier to people to access confidential sexual health advice
  • remove barriers and encourage more people to reach out
  • effectively triage cases and free up time for people most in need

Number of Contacts

1,899

messaging conversations took place between service users and sexual health services in 2021-2022

Top Reasons for Contact

  • Genital symptoms and STIs
  • Contraception
  • Mental health support

Busiest Times for Contact

On Mondays & Tuesdays

between 9:00 – 11:00

Service User Experience

95%

of people who used ChatHealth to connect with local sexual health services said it helped them

What Service Users Say:

“I would recommend anyone to use if they have a question but feel embarrassed to ask.”

What Sexual Health Services Say:

“Service users who may not have called with perceived embarrassing questions can remain anonymous.”

Service Case Study

Read this case study on The Royal Wolverhampton NHS Trust’s implementation of ChatHealth into their Sexual Health Service.

What Service Users Say

“I definitely found it helpful being able to reach out over text, especially with my autism as well.”