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NHS

Spotlights:
Sexual Health

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ChatHealth

We’ve helped a growing number of sexual health services across England to successfully set up safe and secure messaging services on the award-winning ChatHealth platform. It is being offered to young people only or for whole population groups.

People using the service tell us it is less embarrassing to ask questions about their sexual health by text than in person or over the phone. Sexual Health Services say it’s an effective way of identifying who needs urgent help, whilst quickly advising and signposting others.

Find implementations on the Innovation Spread map

Download Product Guide

Sexual health services are offering ChatHealth to:

  • offer a more accessible, digital route into sexual health services.
  • remove barriers in seeking help with option to ask questions anonymously.
  • effectively triage cases and free up time to care for most urgent cases.

Number of Contacts

4,205

messaging conversations were opened in 2022-2023

(as of March 2023)

Top Reasons for Contact

  • STIs and Genital Symptoms
  • Contraception
  • Emotional Wellbeing
  • HIV and AIDs (PrEP / PEPSE)
(as of March 2023)

Busiest Time for Contact

On Mondays 

between 9:00 – 11:00

(as of March 2023)

Service User Experience

95%

of people said their ChatHealth conversation helped them

What Service Users Say:

“I found it a quick and easy way to access the help I need. The nurse’s replies were caring and considerate.”

(as of March 2023)

What Sexual Health Services Say:

“We are able to engage with users who I believe would otherwise not have sought help, particularly if they feel it is embarrassing.”

(as of March 2023)

Service Case Study

A case study on The Royal Wolverhampton NHS Trust’s implementation of ChatHealth into their Sexual Health Service.

Service User Stories

A collection of case studies with typical examples of sexual health-related contacts received by Sexual Health and School Nursing services via messaging.

(as of March 2023)

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