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NHS

Spotlights:
Young People’s Mental Health

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ChatHealth

ChatHealth has been used to support young people’s mental health through contact with school nursing services. However, several services dedicated to supporting the mental health of children and young people have launched their own messaging services.

Each service offers support and advice via messaging to meet the needs of their service and service users. This ranges from Mental Health Support Teams offering ChatHealth as a direct route to support for young people in schools to CAMHS (Child and Adolescent Mental Health Services) specialists using ChatHealth to offer online therapy to specific cohorts of young people referred to their services.

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  • Enabling young people to directly reach mental health practitioners for advice and support via ChatHealth.
  • Offering advice and support for a range of mental health or wellbeing concerns such as low mood, stress, eating problems, self-harm, anxiety, or self-esteem.
  • Service users say they feel supported and happier after speaking with ChatHealth

Impacts between April 2023 and March 2024:

Number of Contacts

411

messaging conversations

(2023-24)

Top Reasons for Contact

  • Relationships & family issues
  • Anxiety or panic attacks
  • Depression or low mood
(2023-24)

Busiest Times for Contact

On  Thursdays & Fridays
at 15:00

(2023-24)

Service User Experience

84%

of young people said their ChatHealth conversation helped them

(2023-24)

Feedback from a Service User

“Talking in person can be scary, so I love that ChatHealth can be completely anonymous and over the phone.”

Feedback from a Staff User

“ChatHealth has enabled us to offer accessible support for young people around their emotional wellbeing and mental health. I don’t think we will ever truly know the positive impact it has had. I feel truly humbled by this.”

Evidence

Peer-reviewed article on using messaging service to enhance access to mental health support.

Evidence

Case study of a young people’s mental health service offering ChatHealth

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