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NHS

Spotlights:
Young People’s Mental Health (2025-26)

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ChatHealth

Young people’s mental health services are using ChatHealth to provide accessible support within their local communities, including North Yorkshire and other regions of England.

Designed around the communication preferences of young people, these services offer a trusted and convenient way to seek help, helping to reduce barriers to support and encouraging earlier intervention.

Feedback demonstrates its value, with 93% of young people who provided feedback saying their ChatHealth conversation helped them.

See the scale of impact below:

Reasons for Contact

  • Anxiety & Depression
  • Relationships
  • Emotional support

Peak Demand

Mid-afternoon,
between 14:00 – 16:00

Service User Experience

93%

of young people seeking mental health support who gave feedback said their ChatHealth conversation helped them

Service User Feedback

“Since I started messaging this service earlier this year, I feel like a different person – it’s given me ways to cope, and I know I can message again anytime.”

Staff User Feedback

“A lot of young people don’t want to make a telephone call to get help, so text messaging helps to overcome that fear of reaching out for mental health support. The fact that it’s anonymous also makes it appealing to young people.”

Case Study

Case Study: Use of messaging by a young people’s mental health service

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