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NHS

Spotlights:
Young People’s Mental Health

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ChatHealth

Following the success of ChatHealth messaging service to help young people reach school nurses, a number of young people’s mental health support team (MHST’s) have adopted ChatHealth messaging to offer an easier way for young people to access mental health support.

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Mental Health Support Teams (MHSTs) are using ChatHealth to reach young people in schools to:

  • offer a direct route for young people to engage with mental health practitioners
  • overcome the fear and stigma of reaching out for mental health support
  • provide a safe and secure way to manage referrals and appointment requests

Number of Contacts

563

messaging conversations with young people with mental health services in 2021-2022

Top Reasons for Contact

  • Relationships & family issues
  • Anxiety or panic attacks
  • Depression or low mood

Busiest Times for Contact

OnĀ  Mondays, Tuesdays & Thursdays
between 15:00 – 16:00

What Young People's Say

“It’s good to know that there is someone that will listen. It helps me to feel like I’m less alone and that I have people to talk to even when I feel like I don’t.”

What Young People's Mental Health Services Say

“Young people respond really well to having a text based service that they can access for mental health support.”

Evidence

Read the peer-reviewed article on using a messaging service to enhance access to mental health support

Mental Health Practice journal, March 2022