ChatHealth messaging is successfully used by a Specialist Autism Team (SAT) in Leicester, Leicestershire and Rutland. Known as ChatAutism, the messaging service was launched in 2020 and is available to service users of all ages to ask any autism-related questions they may have.
Number of Contacts
573
messaging conversations between service users and ChatAutism ambassadors in Leicester, Leicestershire and Rutland
Top reasons for contact
What Service Users Say
“I appreciated the timely response, and the caring and compassionate tone within the messages received. Made me feel like I was being supported and not dismissed.”
What Staff Users Say
“Studies show text messaging is a less stressful way for autistic people to communicate. It can be easier for autistic people to understand what the other person means than conversing in person.”
Media
News article by Leicestershire Partnership NHS Trust on the pilot of ChatAutism
Find out more
Learn more about the ChatAutism service in Leicester, Leicestershire and Rutland
HealthGuidance is an online portal that can be used by specialist healthcare teams to deliver prescribed health information. Ideal for supporting service users that are receiving specialist treatment or with long term conditions.
More than 60 health content libraries are now available on HealthGuidance. This consists of high-quality video content and written resources produced and curated by a number of innovative CAMHS and specialist Paediatric teams to support children and young people in Leicester, Leicestershire and Rutland with specialist health needs such as:
Download HealthGuidance product guide
HealthGuidance is helping community and specialist health teams to:
Number of contacts
6,179
users have registered accounts to access specialist content
Number of sessions
10,238
visitors in 2024-2025
Case study
Download this case study on how HealthGuidance is being used to support children newly diagnosed with Autism Spectrum Disorder (ASD)
What staff users say
“HealthGuidance has done wonders for our service! It has given us extra staff capacity, deliver targeted interventions, reduced waiting times and families are now receiving information faster for their children diagnosed with ASD.”