ChatHealth is used by several specialist nursing teams to allow service users to access advice and support directly from specialist health care professionals.
Recent implementations have included a Specialist Autism Team (SAT) in Leicester, Leicestershire and Rutland and Children’s Diabetes Services in Shropshire and Kirklees.
Number of Contacts
632
messaging conversations
Top reasons for contact
What Service Users Say
“It’s a super service for people who have autism. It’s nice to have advice on how to proceed when issues arise. It can be used out and about also, which is beneficial.”
What Staff Users Say
“Studies show text messaging is a less stressful way for autistic people to communicate. It can be easier for autistic people to understand what the other person means than conversing in person.”
Media
News article by Leicestershire Partnership NHS Trust on piloting ChatAutism
Find out more
Learn more about the ChatAutism service in Leicester, Leicestershire and Rutland
Number of Contacts
1,555
messaging conversations
Top Reasons for Contact
Busiest Times for Contact
On Tuesdays & Wednesdays between 09:00 – 14:00
Feedback from a Service User
“Yes, it has helped. If for any reason I am worried about anything I can text one of the nurses for advice.”
Feedback from a Staff User
“It is an excellent service. Patients and parents and carers can text us whenever. No member of staff ever needs to worry about missing a message.”
Evidence
Case study on using ChatHealth for children’s diabetes support
HealthGuidance is an online portal that can be used by specialist healthcare teams to deliver prescribed health information. Ideal for supporting service users that are receiving specialist treatment or with long term conditions.
More than 30 health content libraries are now available on HealthGuidance. This consists of high-quality video content and written resources produced and curated by a number of innovative CAMHS and specialist Paediatric teams to support children and young people in Leicester, Leicestershire and Rutland with specialist health needs such as:
Download HealthGuidance product guide
HealthGuidance is helping community and specialist health teams to:
Number of contacts
3,076
users have registered accounts to access specialist content
Number of sessions
9,507
visitors in 2022-2023
Case study
Download this case study on how HealthGuidance is being used to support children newly diagnosed with Autism Spectrum Disorder (ASD)
What staff users say
“HealthGuidance has done wonders for our service! It has given us extra staff capacity, deliver targeted interventions, reduced waiting times and families are now receiving information faster for their children diagnosed with ASD.”