Impact Report 2025-26

This year has been one of growth, collaboration and impact for the Digital Health Transformation Service, with ChatHealth, HealthForms and HealthWebsites continuing to support NHS organisations to improve access to healthcare and enhance service user experience.

Over the past year, we have extended our reach across the NHS, enabling more services to connect with service users, families and communities through accessible, digital-first solutions. Our growing community of practice has brought together clinicians, service leaders and digital experts to share learning, innovation and best practice, helping to maximise the value and impact of digital healthcare.

As the NHS pursues the ambitions of the 10 Year Health Plan, we remain committed to supporting more preventative, person-centred and digitally-enabled care. By working in partnership with healthcare teams, we are helping to create sustainable improvements in access, experience and outcomes.

This report showcases the achievements, partnerships and insights that have defined a successful year and highlights the positive difference ChatHealth, HealthForms and HealthWebsites are making for services and the communities they serve.

Achievements

It has been a year of significant achievement, as we celebrated our 10-year anniversary, achieved national recognition and continued to demonstrate the impact of digital healthcare. These achievements reflect the dedication of the teams we work with and the high-quality care they deliver to service users.

Key achievements

Won the ‘Improving Mental Health in Digital’ category at the HSJ Digital Awards 2026

Learn more >

Celebrated 10 years of supporting NHS health teams to adopt digital innovations

Learn more >

Earned national recognition for ChatHealth in the refreshed Healthy Child Programme

Learn more >

Hosted our Innovation in Practice conference for over 100 NHS colleagues from 38 organisations

Learn more >

Impact in Numbers

Now adopted by

80+

NHS partners

170,142

messaging conversations opened
in 2025-26

843,389

incoming messages received
in 2025-26

241,088

visits to chathealth.nhs.uk
in 2025-26

720,642

visits to healthforunder5s.co.uk
in 2025-26

211,206

visits to healthforkids.co.uk
in 2025-26

623,505

visits to healthforteens.co.uk
in 2025-26

Local Area sections
managed by NHS partners

46,100

digital forms completed in 2025-26 academic year

Now adopted by

NHS partners

new forms created
for 2025-26 academic year

Completed across

different school year groups

13,827

visits to the
online guidance portal
in 2025-26

Over

6,500

users

More than

health content libraries available to prescribe

Over

10k

video views in 2025-26

Spotlights

Through secure messaging, digital forms and trusted online information, our services are supporting people to access advice, support and care in ways that are convenient, inclusive and responsive to their needs. This not only improves engagement but also helps services work more efficiently and reach those who may otherwise face barriers to accessing care.

Explore the Spotlights below to see how ChatHealth, HealthWebsites (Health for Teens, Health for Kids & Health for Under 5s) and HealthForms are used in various NHS services.

Sexual Health >

School Nursing >

Health Visiting >

Learning Disability and Autism >

Children’s Diabetes Services >

Mental Health >

Sexual Health (2025-26) >

Health Visiting (2025-26) >

Crisis Mental Health (2025-26) >

Learning Disability & Neurodiversity (2025-26) >

School Nursing (2025-26) >

Children’s Diabetes Services (2025-26) >

Young People’s Mental Health (2025-26) >

Improved Outcomes

ChatHealth Staff User Survey

Respondents represented 46 NHS Trusts and healthcare organisations.
94% use the ChatHealth Staff Portal with almost half using it weekly as part of routine service delivery.
87% work in services that have used ChatHealth for more than 12 months.

Impact on NHS Services

Healthcare Professionals reported their messaging services are helping to support earlier intervention, increase efficiency and deliver care through safe, accessible digital communication.

Promoting ChatHealth

Healthcare professionals highlighted the importance of promotion in maximising the reach and impact of ChatHealth through consistent promotion, clear communications and staff advocacy.

Explore the Spotlight section to learn more about the impact of ChatHealth across a range of NHS settings.

HealthWebsites Staff User Survey

Respondents represented five NHS Trusts and healthcare organisations.

Over half of respondents have permissions to create, publish and manage content within their Local Area pages.

Respondents managed Local Areas across all three websites – Health for Teens, Health for Kids and Health for Under 5s.

Impact on NHS Services

Healthcare professionals reported that the suite of health promotion websites strengthen local service delivery, support workforce practice and improve access to trusted health information for children, young people and families.

Promoting the websites

Healthcare professionals identified promotion as the greatest opportunity to increase awareness and engagement with Local Area pages.

Explore the Spotlight section to learn more about the impact of Health for Under 5s, Health for Teens and Health for Kids.

HealthForms Staff Survey

Respondents represented seven NHS Trusts and healthcare organisations.

The majority of respondents can use the HealthForms Dashboard to view form responses, red flags and reports.

HealthForms questionnaires were completed across six school year groups, from Reception through to Year 13.

Impact on NHS Services

Healthcare professionals agreed that HealthForms supports earlier identification of needs, safe disclosure of sensitive information and more efficient delivery of school health assessments.

Engagement and Participation

Healthcare professionals drive participation in HealthForms through proactive engagement activities, including school partnerships, leadership support, effective communication and visible school nursing presence.

Explore the School Nursing Spotlight section to learn more about the impact of HealthForms.

“Service users can access us on the go, at a time that suits them. ChatHealth reduces the need to wait for health information and advice, while providing timely access to follow-up support if needed.”
“The HealthWebsites enables children, young people and parents/carers to access trusted health information when they need it.”
“What I like most about ChatHealth is how quick and accessible it is for parents. It gives them an easy way to ask for advice and reassurance without needing an appointment or phone call. It helps us respond quickly, build trust and support families earlier when they need help.”
"HealthForms enables vulnerable young people to seek support, helping services identify need earlier and direct support where it has the greatest impact."
"ChatHealth enables service users to access support in a way that is easier for them, helping them to build positive relationships with NHS services and feel empowered to have a voice."
"HealthForms gives the young person a voice and the confidence to ask for help."

Quality Assured Care

Robust processes are behind all our products to ensure that high levels of clinical safety and technical security is central to our work. We are continually assessed and evaluated to meet NHS clinical safety standards and technical quality and security standards.

Risk management

We regularly review our compliance with the information standard ‘Clinical Risk Management: its Application in the Manufacture and Use of Health IT Systems’. This assures how we identify and mitigate clinical risks, document processes for clinical safety and test for issues that could affect clinical safety.

Clinical Quality

We support our user organisations and give them practical tools to deliver high quality care. We do this through structured documentation, high standards and expectations for implementation and the sharing of best practice, alongside the creation of national networks and communities of practice.

Technical security

All our digital tools are supported by a highly-rated technical support team. Information governance standards are assured by our Data Protection Impact Assessment (DPIA) processes, and we adhere to all NHS related compliance frameworks. Our service is part of Leicestershire Partnership NHS Trust which has met the standards of NHS England’s Digital Data Security and Protection Toolkit (DSPT). We also have evidence ready to share with prospective organisations assessing our products against NHS England’s Digital Technology Assessment Criteria (DTAC).

Strong Partnerships

Our partnerships with user organisations are formed at the start of their implementation. Lifelong support is offered to help services deliver a successful digital offer. This includes help desk support, annual contract reviews and ongoing guidance on technical, marketing, or clinical aspects as required.

Supported Implementations

Highly structured and well-refined implementation processes have been developed by our PRINCE2 certified project manager. Our effective training programmes have been created by our TAP Learning qualified trainer. This ensures our implementation processes are as straightforward and efficient as possible for user organisations to adopt ChatHealth, HealthWebsites or HealthForms.

The key features of each implementation project are:

Project kick-off call
Regular catch-up calls with project leads
Dedicated support for the key worksteams covering clinical, marketing and technical aspects
Stakeholder engagement session
E-learning training programme for staff users
Project closure report

“Thank you for such a smooth and well organised implementation process and for all the support provided in setting up the service within a relatively short timeframe!”
Feedback from a ChatHealth implementation project
"The project team were amazing, providing fantastic support, organisation and planning throughout."
Feedback from a ChatHealth implementation project
"It has been a very positive experience. We received quick and effective responses throughout implementation, and no request was too much trouble for our project lead."
Feedback from a Health for Under 5s implementation project for a health visiting service

new ChatHealth messaging services
launched in 2025-26

new Local Area section on HealthWebsites
went live in 2025-26

new HealthForms questionnaires
created in 2025-26

1,334

technical support calls resolved in 2025-26

with 94% excellence rating

Innovation Spread

Contact Us

If you’re a healthcare professional interested in adopting any of our digital tools – ChatHealth, HealthWebsites and HealthForms – and how we can support your health team, please complete the form and one of our representatives will be in touch.

Please note this contact form is for health professionals, not for service users or patients.

You can also visit our websites to find out more:
ChatHealth
Health for Teens
Health for Kids
Health for Under 5s

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Archived Reports

Previous years’ reports are available from the links below: