ChatHealth, HealthWebsites (Health for Teens, Health for Kids & Health for Under 5s), HealthForms and HealthGuidance are used across a wide range of NHS services to help local health teams to digitally connect and engage with their service users. The impacts of these innovative digital tools and shared best practice within different areas of healthcare are showcased in the Spotlights below.

Each year, we carry out a survey with service leads and staff members from the user organisations we work with. This valuable feedback helps us to improve and develop our digital products and implementation processes.

2024 ChatHealth annual staff survey

Of all the respondents, 81% were ChatHealth staff members that had a ChatHealth licence, 14% were service leads and 5% were staff members that did not have a ChatHealth licence. Most respondents worked in public health nursing (93%) – school nursing and health visiting – with others working in sexual health services, young people’s mental health, perinatal mental health and specialist practitioner teams. ChatHealth had been implemented for more than 12 months at 89% of the services and for less than 12 months at 11% of services.

Responses by service leads:

• The key drivers for implementing ChatHealth are to:
  1. Offer more choice of contact methods.
  2. Improve the digital offer.
  3. Reach more service users.
• The top 3 methods to engage licence holders and the wider team in deploying ChatHealth are:
  1. Holding team meetings. 
  2. Sharing monthly reports.
  3. Sharing feedback and case studies.
• The top 3 methods to maintain clinical quality in deploying ChatHealth are:
  1. Auditing.
  2. Reviewing template messages.
  3. Updating standard operating procedures.

Responses by service leads and staff members:

• ChatHealth is actively promoted by 89.5% of respondents.
• The top 3 activities carried out to advertise ChatHealth to local service users are:
  1. Handing out business cards and stickers to contacts.
  2. Displaying posters in schools, health centres and other community settings.
  3. Digital communications such as social media and websites.
• 85% of respondents said they would recommend the use of ChatHealth to other health professionals.

Highly structured and well-refined implementation processes have been developed by our PRINCE2 certified project manager. Our effective training programmes have been created by our TAP Learning qualified trainer. This ensures our implementation processes are as straightforward and efficient as possible for user organisations that are adopting ChatHealth, HealthWebsites, HealthForms or HealthGuidance.

The key features of each implementation project are:

• Project kick-off call
• Regular catch-up calls with project leads
• Dedicated support for the key worksteams covering clinical, marketing and technical aspects
• Stakeholder engagement session
• E-learning training programme for staff users
• Project closure report